FREQUENTLY ASKED QUESTIONS
What’s the difference between Percale and Sateen?
Percale is the traditional one yarn over, one yarn under weaving style, while Sateen is one-yarn-under and three-yarn-over weaving style. The result is a different look, feel, and durability to the finished fabric.
Percale sheets are most commonly described to be crisp and cool. Percale is a better choice for you if you want a cool and airy feel. Hotels almost exclusively use Percale sheets. Percale tends to soften with washes.
Sateen is soft and buttery. Sateen’s tighter weave, exposed surface, and heavier weight give it a luxurious silk-like feel and shine. It’s ideal for all seasons.
What difference does thread count make?
Thread count makes a bigger difference in lower thread count sheets, below 250 threads. All of our sheets are 270+ threads. This means they're all high quality, luxury sheets. Some people mistakenly believe that a higher thread count equals higher quality. This isn't true.
You can read more about this at the HuffPost article here.
How do I wash my sheets? Should I iron them?
Wash the sheets seperate from towels or other clothing, the extra water and room gives them a better clean. If you need to brighten white sheets, add 1/4 cup of lemon juice to the wash water instead of bleach. Loosely form each sheet into a ball before placing them in a machine.
Use lukewarm water and a gentle wash cycle. If possible, dry the sheets on a clothesline, however if you have to use a dryer, pick low temperature. Smooth the wrinkles by hand after drying and fold the sheets if you're gonna use them later.
What are the dimensions of each size?
Our sizes are based on the standard USA bed sizes for upto 17 inch thick mattresses.
- Flat Sheet 112”x102”
- Fitted Sheet 78" x 80" + 16" with deep pocket to fit mattresses from 9" to 17"
- King Pillowcases 21”x40"
- Flat Sheet 90”x102”
- Fitted Sheet 60" x 80" + 16" with deep pocket to fit mattresses from 9" to 17"
- Standard Pillowcases 21”x30"
- Flat Sheet 84”x100”
- Fitted Sheet 54" x 76" + 16" with deep pocket to fit mattresses from 9" to 17"
- Standard Pillowcases 21”x30"
- Flat Sheet 66”x100”
- Fitted Sheet 39" x 75" + 16" with deep pocket to fit mattresses from 9" to 17"
- Standard Pillowcase 21”x30"
Are the sheets OEKO-certified?
Yes! Our sheets and any other woven products (including the backpacks!) are all manufactured in our own facility certified by STANDARD 100 by OEKO-TEX® #17.HUS.08214 Hohenstein.
OEKO-TEX® is an independent testing and certification system for textile raw materials, intermediate and end products at all stages of production.
How can I purchase a gift voucher?
We don't currently offer gift vouchers, we'll be setting those up soon! We can make a custom gift code for you, just email us at: firstname.lastname@example.org
Why have I received an email saying the item I've ordered is out of stock?
That's not good! We restock very often, but still you should reach out to us at: email@example.com with your order number, we'll fix it asap.
How can I search to find products on the website?
Top right, you see the magnifying glass... Click It!!
Can you tell me more about your prices policy?
We sell on various platforms, however the products, their packaging and affiliated services differ from channel to channel.
If you have any questions about our products on our site or elsewhere, reach out to us at: firstname.lastname@example.org
RETURNS AND EXCHANGES
What is your return policy?
60 day returns, no questions. Shop with confidence!
Read about our return policy here.
When can I expect my refund?
About 7 working days, if you're having trouble, reach out: email@example.com